UP Hub Privacy Policy

Last updated: 17/02/26

Ultimate Padel is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use and safeguard your information when you use the Ultimate Padel mobile application and related services.

If you have any questions, please contact us using the details at the end of this policy.

1. Who We Are

Ultimate Padel operates the Ultimate Padel mobile application for managing padel leagues, Americano events and coaching session bookings.

For the purposes of UK data protection law, Ultimate Padel is the data controller of your personal information.

Contact email: toby@ultimatepadel.uk

2. Information We Collect

Information You Provide Directly
  • Full name
  • Email address
  • Phone number (if provided)
  • Account login details
  • Booking details
  • League and event participation information
  • Match scores and results
  • Communications sent via the app
Payment Information

Payments for league entries and coaching sessions are processed securely via Stripe.

Ultimate Padel does not store full card details. Payment information is handled directly by Stripe in accordance with their privacy and security standards.

We may receive confirmation of payment status and limited transaction details necessary to manage bookings.

Information Collected Automatically

When you use the app, we may collect:

  • Device type
  • Operating system
  • App version
  • Usage data
  • Log data such as date and time of access
Analytics Data

We use Firebase Analytics to understand how users interact with the app, improve performance and enhance user experience.

Firebase may collect information such as:

  • Device identifiers
  • Usage behaviour
  • Crash reports
  • Session data

This data is used in aggregated or pseudonymised form to improve the app.

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Organise leagues and events
  • Record match results and rankings
  • Manage coaching session bookings
  • Process and confirm payments
  • Send important service notifications
  • Provide customer support
  • Improve app functionality and performance
  • Ensure fair competition and accurate standings

We do not sell your personal data to third parties.

4. Push Notifications

We may send push notifications to:

  • Confirm bookings
  • Notify you of league updates
  • Share important event information
  • Remind you of upcoming sessions

You can manage or disable notifications in your device settings at any time.

5. Legal Basis for Processing

Under UK data protection law, we rely on:

  • Contract: to provide league, event and booking services
  • Legitimate interests: to manage competitions and improve the app
  • Consent: where required, including certain notifications or communications

6. Data Sharing

We may share limited information:

  • With other players where necessary for league tables and match results
  • With Stripe for secure payment processing
  • With Firebase and technical service providers for hosting and analytics
  • Where required by law

We ensure appropriate safeguards are in place when working with third-party providers.

7. Data Storage and Security

We implement appropriate technical and organisational measures to protect your information.

Data may be stored on secure cloud infrastructure provided by trusted third-party providers.

While we take reasonable steps to protect your information, no system is completely secure.

8. Data Retention

We retain personal data only as long as necessary to:

  • Manage active leagues and bookings
  • Maintain competition history
  • Meet legal and accounting requirements

You may request account deletion at any time.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent where applicable

To exercise your rights, contact us using the details below.

10. Children’s Privacy

The Ultimate Padel app is not intended for children under 13. We do not knowingly collect personal data from children under this age.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Ultimate Padel
Email: toby@ultimatepadel.uk